We have been providing offshore Software Development from India since 1999. Our major clients are from the USA, UK, Denmark and Australia. Aware of the communication errors that can rise from cultural differences; we make sure that our communication is very clear as it ranks very high in its contribution towards the success of offshore development projects. However, our vast experience with American and European clients and the various communication tools have helped us to get better.
Dotproject - An online project management tool that facilitates better communication and follow up of assigned tasks.
Skype/MSN/Yahoo - For all one to one conversations
Web Ex - For online conferencing.
Single Account Manager - Who will be your single point of contact for all communication from beginning to end regarding the project.
Escalation Procedure - You are allowed to escalate upto CEO if there is a need.